RETURNS CENTER
exchanges
We accept exchanges of most unworn products in sellable condition within 14 days of receipt.
Once your return is received, inspected, and accepted, we will process your exchange order*. We will refund your original method of payment less a $10 restocking fee. You’ll receive an Order Update email from us with tracking information once your exchange order ships.
Promotional offers cannot be applied to previous purchases. All items noted as ‘Final Sale’ or purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for exchange. Returned items must be unworn and in sellable condition.
*Please note — we can't guarantee the item you requested for exchange will be in stock by the time we receive your return. If the item you requested is out of stock, we will process a refund for your returned item(s).
If you have any additional questions, please email returns@marcus-alexander.com.
RETURNs
We accept returns of most unworn products in sellable condition within 14 days of receipt.
Once your return is received, inspected, and accepted, we will refund your original method of payment less a $10 restocking fee.
If your return is sent back after 14 days of receipt and it is unworn and in sellable condition, you will only be eligible for store credit.
Promotional offers cannot be applied to previous purchases. All items noted as ‘Final Sale’ or purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for return. If an order is returned and no longer qualifies for its gift with purchase, the gift value will be deducted from the refund (unless the gift is also returned). Returned items must be unworn and in sellable condition.
If you have any additional questions, please email returns@marcus-alexander.com.
International exchanges & returns
We do accept international exchanges and returns.
Our exchange and return policy and process is the same as above except we are not responsible for return-shipping costs.
If you have any additional questions, please email returns@marcus-alexander.com.